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MBA碩士畢業論文_L區電子政務系統優化方案研究DOC

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電子政務是上世紀末,興起于美國的一種新型政府管理手段。即政府在各類政 府公務行為中通過加快電子化、信息化、數據化的方式,推進政府部門構成和政務 工作程序的優化,對社會實施更標準、高效的管理并給予公眾更優質的服務。與傳 統的政府管理模式相比,電子政務的突出特點就是辦公自動化和通訊網絡化。這使 政務工作的公開程度和政府運行效率有了大的提升,為企業和公民生產生活提供了 更加良好的發展環境。目前,我國各級政府部門已經普遍使用電子政務系統,系統 的使用為政府職能的轉變、工作效率的提高,提供了更多的便利。 L 區位于河北省會石家莊西部,以衛星導航、電子元器件、高端裝備制造、綠色 食品、休閑旅游為主導產業,建有全國知名的電子信息產業基地,導航、照明、軟 件開發等產業基礎較強。目前該區電子政務系統主要有三項功能,一是通知的管理, 二是公文的收發,三是批示流轉。在具體使用過程中,現有系統功能簡單、保密性 差、浪費人力、流程復雜等問題日益凸顯,已經無法滿足新時代政務工作電子化、 信息化、高效化的要求,迫切需要進行更新換代。 經過對系統使用者的座談和問卷調查,獲得了用戶對系統使用體驗、功能需求 和改進的具體意見。圍繞滿足這些意見,研究開發了新的電子政務系統和政務 APP 軟件,并提出了硬件設施、安全防護措施、運營管理制度等方面的優化方案。新的 系統主要實現了六項功能,一是政府事務數據庫功能,二是整合的公文辦理功能, 三是實時的進度查詢功能,四是政府與部門、部門之間互動交流功能,五是事項督 辦功能,六是更加安全的保密的功能,基本滿足了使用者的需求。 關鍵詞 電子政務系統;功能需求;政務 APP;優化方案II Abstract Emerging as a new government management method in United States during the 1990s, e-government is an optimization strategy of the governmental acts, governance process and government structure with the use of electronic technology, information technology, and digital technologies, in order to improve the efficiency and effectiveness of governmental service and public service. Compared with the traditional government management mode, e-government is featured with office automation and communication network, which greatly promotes the openness in government affairs, enhances our government performance and provides a better environment for both the development of industries and the life of citizens. In recent times, e-government is applied in almost all the government departments at every level in our country, providing more and more convenient service for the governmental function transformation and governmental efficiency Improvement. Located at the western part of Shijiazhuang City, the provincial capital of Hebei, L area is known as the industrial base of satellite navigation, electronic components, high-end equipment, green food and leisure tourism, where the nationally-known Shijiazhuang Electronic Information Industry Base is situated. L area has a strong industrial foundation of navigation, lighting and software R&D. At present, the e-government system of L area owns three main functions. The first one is the management of notification, the second one is the sending and receiving of official documents and the third one is the circulation of official comments and instructions. In the practical applications, as the official demands of the use of the latest electronic technology, information technology (IT) and other digital technologies are increasing day by day, the system is in urgent need of refreshments and replacements due to its relatively simple function, poor confidentiality and overcomplicated workflow. Through the interview and questionnaire survey given to system users, we obtained the detailed opinions on the system usage experience; functional requirements and improvement. In order to meet these requirements, a new e-government system and corresponding APP were developed, and the optimization schemes of hardware facilities, safety protection measures and operation management mechanism were also proposed. In order to meet the needs, six main functions were realized or improved in the new system: governmental affairs database; integrated files processing; real-time progress enquiry;III interaction within government departments or across departments; work process supervising and urging and safer security function. Key words E-government systems; Functional requirements; E-government APP; Optimization schemeV 目 錄 摘要...................................................................................................................................I Abstract ...............................................................................................................................Ⅱ 第 1 章 緒 論...................................................................................................................1 1.1 研究背景與意義 ......................................................................................................1 1.2 國內外電子政務發展現狀 ......................................................................................1 1.2.1 國外電子政務發展現狀 ...................................................................................1 1.2.2 國內電子政務發展現狀 ...................................................................................2 1.3 本文研究方法 ..........................................................................................................4 1.4 論文內容和技術路線 ..............................................................................................4 第 2 章 相關理論綜述.......................................................................................................7 2.1 電子政務相關理論 ..................................................................................................7 2.2 政務 APP 相關理論.................................................................................................9 2.3 本章小結 ................................................................................................................10 第 3 章 L 區電子政務系統現狀分析..............................................................................11 3.1 L 區電子政務系統總體情況.................................................................................11 3.2 L 區電子政務系統的主要功能.............................................................................11 3.2.1 通知管理系統 .................................................................................................11 3.2.2 公文收發系統 .................................................................................................12 3.2.3 請示流轉系統 .................................................................................................13 3.3 L 區電子政務系統存在的問題.............................................................................14 3.4 本章小結 ................................................................................................................16 第 4 章 L 區電子政務系統優化需求分析......................................................................17 4.1 發展趨勢需求分析 ................................................................................................17 4.1.1 提供政府事務數據庫功能 .............................................................................17 4.1.2 提供整合的公文辦理功能 .............................................................................17 4.1.3 提供實時的進度查詢功能 .............................................................................17 4.1.4 提供政府與部門、部門之間互動交流的功能 .............................................18 4.1.5 提供事項督辦的功能 .....................................................................................18 4.1.6 提供更加安全的保密的功能 .........................................................................18 4.1.7 提供更快更好的系統運行性能 .....................................................................18 4.2 用戶需求分析 ........................................................................................................19VI 4.2.1 調查對象及方法的選取 .................................................................................19 4.2.2 調查形式及問卷的設計 .................................................................................19 4.2.3 調查結果及需求分析 .....................................................................................19 4.3 本章小結 ................................................................................................................26 第 5 章 L 區電子政務系統優化方案..............................................................................27 5.1 L 區電子政務系統優化的目標.............................................................................27 5.2 L 區電子政務系統優化的原則.............................................................................27 5.3 L 區電子政務系統優化的內容.............................................................................29 5.3.1 PC 端優化后實現的主要功能 .......................................................................29 5.3.2 政務 APP 功能................................................................................................41 5.4 L 區電子政務系統優化的保障措施.....................................................................45 5.5 本章小結 ................................................................................................................46 結 論.................................................................................................................................47 附 錄.................................................................................................................................49
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